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Frequently Asked Questions (FAQs)

Everything you need to know about our services and processes.

Does Jenga provide recruitment services?
Yes. JENGA HR is a MOM-licensed employment agency and supports recruitment and placement for finance, technology, FinTech, family office, wealth management, digital assets, cross-border trade, healthcare, and other specialist sectors.
What makes Jenga's recruitment service different?
We focus not only on matching job descriptions, but also on candidate motivation, cultural fit, leadership style, business stage, long-term development potential, and role-specific assessment. Where appropriate, we use structured interviews, behavioural assessment, candidate comparison, and talent mapping.
Can Jenga manage payroll for Singapore employees?
Yes. We support payroll calculation, payslip preparation, CPF-related coordination, leave and claims tracking, IR8A support, onboarding and offboarding records, and payroll-linked HR administration.
Can Jenga prepare employment contracts and HR documents?
Yes. We assist with employment contracts, offer letters, employee handbooks, HR policies, confidentiality clauses, performance documentation, termination documents, and other employment-related records.
Can Jenga advise on HR compliance?
Yes. We help clients design practical HR frameworks, improve documentation, align employment practices with Singapore requirements, and manage workforce-related operational risks.
Can Jenga help set up a Singapore family office?
Yes. We support family office structure planning, entity setup, 13O / 13U tax incentive coordination, banking and custodian coordination, fund administration support, accounting, reporting, work pass matters, family mobility planning, and ongoing administration.
Does Jenga work with more than 13O / 13U structures?
Yes. Family office planning may involve investment holding companies, fund vehicles, management entities, trusts, SPVs, private banks, custodian accounts, fund administration, CRS / FATCA reporting, and long-term governance. We help coordinate the full operating structure, not only the tax incentive application.
Can Jenga help with VCC or Singapore fund setup?
Yes. We support Singapore VCCs, Singapore fund structures, fund manager setup coordination, tax incentive planning, fund administration liaison, banking and custodian coordination, accounting and audit coordination, investor onboarding, and ongoing fund operations.
Can Jenga help with Cayman or BVI funds?
Yes. We support Cayman and BVI fund structuring coordination, including fund vehicle selection, formation, registered office and agent coordination, fund administrator liaison, banking and custodian coordination, FATCA / CRS support, audit coordination, and ongoing administration.
Can Jenga help with Pre-IPO or IPO structuring?
Yes. We support pre-IPO group structuring, holding company setup, entity clean-up, shareholder structure coordination, ESOP administration support, accounting and tax coordination, due diligence preparation and advisor liaison. We work alongside sponsors, investment banks, listing advisors, lawyers, auditors and tax professionals.
Does Jenga provide legal or tax opinions?
Jenga provides structuring coordination, execution support, documentation management, and ongoing administration. Where formal legal, tax, regulatory, audit or jurisdiction-specific opinions are required, we coordinate with qualified professional advisors.
Can Jenga coordinate cross-border structuring?
Yes. We help clients assess and implement cross-border structures involving Singapore, Cayman, BVI, Hong Kong, Dubai, the United States, Switzerland, Panama and other jurisdictions, depending on the business, tax, regulatory, banking and investment needs.
Can Jenga advise on regulated businesses?
Yes. We help clients assess whether their business may require licences, permits, registrations, exemptions or compliance frameworks. Our stronger focus areas include financial services, fund management, payment services, FinTech, digital assets and token-related businesses. We can also support broader licence-based sectors such as import-export, F&B, tobacco-related licensing, employment agency licensing and other permit-based activities.
Can Jenga help with payment services or FinTech licensing?
Yes. We support regulatory mapping, licence category assessment, business activity scoping, compliance framework coordination, AML / KYC policy preparation, key appointment planning, legal opinion coordination and application workflow management. Formal licensing or legal advice will be coordinated with qualified professionals where required.
Are digital payment token activities regulated in Singapore?
They may be, depending on the activity. MAS regulates payment services under the Payment Services Act, including digital payment token services, and MAS announced in 2024 that the regulated scope would be expanded to include additional activities such as DPT custody and facilitating DPT transfers.
Can Jenga support Web3, token or DAO structures?
Yes. We support DAO and token structure planning across Singapore CLG, Swiss foundation, Cayman foundation company, BVI token issuer, Panama private interest foundation, Singapore operating company, treasury vehicles and other fit-for-purpose entities.
What Web3 business models does Jenga understand?
We are familiar with wallets, exchanges, OTC desks, token issuers, miners, staking or validator models, RWA structures, DePIN projects, protocol foundations, treasury vehicles, market maker arrangements, contributor structures, and digital asset investment platforms.
Can Jenga help with token legal opinions?
Jenga does not issue legal opinions. Where token classification, DPT perimeter analysis, securities law analysis, or jurisdiction-specific legal opinions are required, we coordinate with qualified legal and regulatory professionals.
Can Jenga help with Singapore trademark registration?
Yes. We support Singapore trademark search, class selection, filing coordination, application monitoring, renewal tracking and portfolio administration.
Can Jenga help with international trademark protection?
Yes. We coordinate international trademark filing strategy through the Madrid System or direct national filings where appropriate, depending on target markets, class coverage, product use, manufacturing locations, distributor risks and commercial priorities.
Why should trademark filing be planned early?
Trademark filing should ideally be considered before product launch, fundraising, marketing investment, distributor engagement, e-commerce launch, franchising, licensing, or international expansion. Early planning can reduce brand conflict risk and improve long-term portfolio control.
Can Jenga assist with trademark disputes?
We support practical dispute coordination, including document organisation, preliminary risk assessment, trademark lawyer liaison, marketplace issue coordination, and business-side brand protection planning. Formal legal action is handled by qualified trademark lawyers.
Can Jenga help with CRS and FATCA classification?
Yes. We help clients organise CRS / FATCA classification, self-certification forms, controlling person information, tax residency details, financial institution or non-financial entity status, and reporting coordination where applicable.
Who usually needs CRS / FATCA support?
Funds, family offices, investment holding entities, trusts, foundations, financial institutions and cross-border structures often need CRS / FATCA review because banks and financial institutions may require proper classification and self-certification before onboarding or reporting.
Why does CRS / FATCA matter for bank onboarding?
Banks and financial institutions often require entity classification, controlling person details, tax residency information and self-certifications before opening or maintaining accounts. Incomplete or inconsistent CRS / FATCA information can delay onboarding.
How does Jenga usually start a new engagement?
We usually begin with a consultation to understand the client's business model, ownership structure, jurisdiction needs, regulatory exposure, tax and accounting position, banking requirements, mobility needs and operational goals. We then propose a scope, timeline, document checklist and execution roadmap.
Can Jenga provide a fixed quotation?
For standard services, we can usually provide a fixed or package-based quotation. For complex cross-border, regulated, fund, family office, IPO, tax planning or token-related projects, pricing may depend on scope, complexity, jurisdictions involved, external advisor requirements and ongoing support needs.
Does Jenga work with external lawyers, auditors and tax advisors?
Yes. Many complex matters require qualified professionals. Jenga coordinates with lawyers, auditors, tax advisors, fund administrators, valuation experts, regulatory consultants, banks and other ecosystem partners where specialist advice or regulated work is required.
Does Jenga guarantee approval for bank accounts, work passes, licences or tax incentives?
No. Final approval always depends on the relevant bank, authority, regulator, government agency or third-party institution. Jenga helps clients prepare, position, coordinate and manage the process professionally, but we cannot guarantee approval outcomes.
Can Jenga support ongoing operations after setup?
Yes. After setup, we can continue supporting corporate secretary, accounting, tax, payroll, HR, work passes, bank coordination, fund or family office administration, regulatory filings, CRS / FATCA, trademark renewals and broader compliance management.

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